Business Intelligence & Data Warehousing

Making "Real Decisions" on massive volumes of data is going to be one of the next major BI/DW challenges facing enterprises. Many of today's solutions struggle with the volume of data already available for analysis. With the wave of textual data, IT departments and BI users are going to be stressed further and must adapt to handle this increasing challenge.

Businesses must have the tools, technology, and information to enable quick and efficient adaptation to these changes. Executives must be able to:

  • Provide the right people with the right information at the right time
  • Monitor market conditions, customer preferences, future trends, and demographic shifts
  • Make sound business decisions based on accurate, current, and comprehensive information

Combining enterprise data warehouse, business intelligence, enterprise architecture and process integration, BIProsā€˜s BI/DW services can help ensure that your organization is not a victim of data quality and availability issues, and can make better decisions faster.

BIPros offers discovery, assessment, and development services in these areas:

  • Data Warehousing
  • Business Intelligence
  • Performance Management
  • BI Analytical Reporting, Visualizations and Dashboards
  • Data Integration
  • ETL
  • Data Quality Process and Infrastructure
  • Data Governance and Stewardship
  • Master Data Management
Business Intelligence Transforms Data into Effective and Timely Decisions

BI systems combined with data warehouse management initiatives can help transform your operational system data into an analytical system data structure that supports your business needs. This structure enables business executives to obtain a historical view of operational data, thus reducing the burden on your IT resources and enabling executives to make proactive decisions instead of reactive ones. The people and processes that govern your data are critical ingredients for making the right decisions. Data quality and stewardship combined with the right governance model for your organization will bring the right people and processes together to ensure you are making the best decisions possible based on timely and accurate information.

Customer Relationship Management

Implementing a Customer Relationship Management (CRM) system can help your organization realize improvements in customer satisfaction and retention reduce cost of sales and services, increase sales and revenue and acquire new customers. To be competitive today, companies must meet the expectations of both their customers, who expect constantly improving levels of customer service, and their stockholders, who expect bottom and top line results.

Improving operational efficiencies, customer retention and acquisition can quickly deliver long-term return on investment (ROI), and can have a profound effect on your organization's bottom line. BIPros's CRM practice can help you achieve results that will make your organization more competitive today, and more profitable tomorrow.

Customer Relationship Management

Customer satisfaction is critical to a company's success. In today's competitive environment, dissatisfied customers become someone else's customers. CRM helps provide a seamless customer interaction process that ensures your customers get the level of service they expect. Your employees have access to all your customer's relevant information and can provide answers, suggestions and follow-through that will keep your customers coming back for more.

How do you know if CRM will benefit you?

If you would like to improve your sales forecasting, better manage your pipeline, more easily analyse the effectiveness of your marketing campaigns and increase revenue predictability, CRM can help you gain more control of your sales and marketing organizations and deliver the metrics you need to run your business effectively.

If your customer information resides in "silos" that are not readily accessible across the enterprise, then CRM can help give your customer service organization the tools and information it needs to deliver the level of service and responsiveness that today's customers expect.

If you would like a self-service presence on the web, CRM can also help your organization improve Web-based customer support, capture and route incoming Web-based leads, and improve your ability to use the Internet to interact more effectively with customers, prospects and partners.

If you're looking for this kind of result, BIPros can help you leverage industry-leading CRM applications and Internet-based technology to maximize performance, improve core business processes and improve customer satisfaction.

Why BIPros For CRM?

BIPros has the CRM solutions, project and individual consultant experience to get your system and processes right the first time. The CRM products and modules on the market today keep increasing in complexity, but our team knows how to cut through the confusion to make your CRM project a success. Strong leadership, communication, and careful scope management are the keys to running any successful project. Our consultants have the functional, technical and industry experience to deliver these skills, along with the proven tools and methodologies, to help your organization meet its goals.